Version 16
Last updated 7 September 2023
Realm Entertainment Ltd, hereinafter referred to as the ‘’Company’’ is a company registered under the Maltese Laws with company number C51126 having its registered office address at Level 9, 14 East Business Centre, Sliema Road, Gzira GZR 1639, Malta. Realm Entertainment Ltd is a regulated entity and is licensed by the Malta Gaming Authority. The Company welcomes you to www.bets10.com. We want you to enjoy the time you spend here. As this is an online gaming and gambling website, there are a number of laws and regulations that regulate our activities. These rules are explained as clearly as possible in these terms and conditions (‘the Rules’).
Thank you for taking the time to learn about the www.bets10.com Rules. This is how we let you know what you can and can’t do on www.bets10.com, how we will use your personal information and how we manage the Site. We have tried to keep the boring legal stuff to a minimum.
If you still have any questions after reading these terms and conditions, please get in touch.
Last updated 7 September 2023
Realm Entertainment Ltd, hereinafter referred to as the ‘’Company’’ is a company registered under the Maltese Laws with company number C51126 having its registered office address at Level 9, 14 East Business Centre, Sliema Road, Gzira GZR 1639, Malta. Realm Entertainment Ltd is a regulated entity and is licensed by the Malta Gaming Authority. The Company welcomes you to www.bets10.com. We want you to enjoy the time you spend here. As this is an online gaming and gambling website, there are a number of laws and regulations that regulate our activities. These rules are explained as clearly as possible in these terms and conditions (‘the Rules’).
Thank you for taking the time to learn about the www.bets10.com Rules. This is how we let you know what you can and can’t do on www.bets10.com, how we will use your personal information and how we manage the Site. We have tried to keep the boring legal stuff to a minimum.
If you still have any questions after reading these terms and conditions, please get in touch.
The Rules are a binding agreement between the Company and yourself and by clicking that you accept the Rules when creating your account, you agree that you have read, understood and accepted the Rules, the Privacy Policy and any product specific rules relating to sports, casino, promotions, bonuses and special offers which may apply from time to time. If you do not agree with the Rules, you should not register or continue to use the Website. Regulations change and therefore, these rules may be subject to change accordingly. You will be notified of any material changes made to the Rules and you will be deemed to accept the new Rules upon your next login.
You will see the following terms used throughout the Rules:
“Games” are Casino, Live Casino, Sportsbook and any other game on our Site (including mobile or any other platform) and “Game” can mean any one of them. We can remove or add Games to the Site at any time, without notice.
“Rules” are these terms, conditions and rules which you agree to when using the Site.
“Site” www.1222bets10.com
“We” The Site is run by Realm Entertainment Limited, a company registered in Malta, under number C51126. The registered office is Level 9, East 14 Business Centre, Sliema Road, Gzira, GZR 1639, Malta.
“You” is you using the Site. “Your” has its usual meaning in relation to you.
“Your Account” is your player account on the Site.
“Games” are Casino, Live Casino, Sportsbook and any other game on our Site (including mobile or any other platform) and “Game” can mean any one of them. We can remove or add Games to the Site at any time, without notice.
“Rules” are these terms, conditions and rules which you agree to when using the Site.
“Site” www.1222bets10.com
“We” The Site is run by Realm Entertainment Limited, a company registered in Malta, under number C51126. The registered office is Level 9, East 14 Business Centre, Sliema Road, Gzira, GZR 1639, Malta.
“You” is you using the Site. “Your” has its usual meaning in relation to you.
“Your Account” is your player account on the Site.
We are licensed and regulated in Malta by the Malta Gaming Authority (MGA). This Site is operated under the following licences granted by the MGA:
Lotteries, Fixed Odds Betting, Peer to Peer Poker, Bingo and Peer to Peer Game. A full list of
MGA approved gaming verticals can be viewed on our Dynamic Seal
- MGA/B2C/196/2010 (valid until 1st July 2028)
Lotteries, Fixed Odds Betting, Peer to Peer Poker, Bingo and Peer to Peer Game. A full list of
MGA approved gaming verticals can be viewed on our Dynamic Seal
To play the Games on the Site, you must be:
- over 18 years of age or above the legal age for gambling in the country you are playing from;
- an actual person. You cannot be a company or other legal entity;
- playing the Games for yourself and in a non-professional capacity;
- legally allowed to play Games on the Site;
- not resident in Dutch Caribbean (AN/AW/BQ/SX), Denmark, Estonia, Faroe Islands, France, French Overseas Territories, Germany, Greece, Guernsey, Gibraltar, Iceland, Isle of Man, Jersey, Liechtenstein, Monaco, Netherlands, Norway, Palestine, Poland, Portugal, Republic of Moldova, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, United Kingdom of Great Britain and Northern Ireland, US-UM Islands, United States of America and its territories, Vatican City (Holy See), Romania, Mexico, Bulgaria, Belgium, Italy, Hungary, Malesia, Hong Kong, Croatia, Republic of Ireland, Australia, Netherlands Antilles, South Africa, Russia, Czech Republic, Austria, Cyprus, Finland, Latvia, Lithuania, Luxembourg and Malta.This list may vary from time to time.
- Not a PEP.
6.1 Register
6.1.1 Click on “Create Account” tab.
6.1.2 Accurately complete the registration form including:
6.1.3 Click on “Create Account” tab after you confirm that the registration information in the form is the correct information and that you agree to the Rules and the Privacy Policy.
6.1.4 You will then have to verify your e-mail address by clicking on the link received in your registration e-mail inbox.
6.1.5 You can now log-in using your registered log-in details. You can now either play for fun or for real money.
6.1.6 If You intend to deposit in VFA (Virtual Financial Asset), verification for control over the wallet will be verified upon your first deposit.
6.2 Pay
When you are ready to play, you need to deposit money into Your Account. You do this by:
6.3.1 We have a lot of games on the Site. Simply go to the games lobby and start playing by clicking on the game of your choice.
6.3.2 You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games…. (Where such rules apply, please click on the link for each Game to see to the rules that apply to that Game):
6.4 Cancellation
6.4.1 We do not accept cancellations of bets or stakes on any Games except for in exceptional circumstances. Such cancellation is solely at our discretion.
6.4.2 We do not issue refunds except for in exceptional circumstances. This is solely at our discretion.
6.1.1 Click on “Create Account” tab.
6.1.2 Accurately complete the registration form including:
- Your full name;
- Your permanent residential address;
- Your valid e-mail address;
- Your current country of residence;
- Your mobile number;
- Your date of birth;
- Your gender;
- Select password; and
- Select currency you wish to play in.
6.1.3 Click on “Create Account” tab after you confirm that the registration information in the form is the correct information and that you agree to the Rules and the Privacy Policy.
6.1.4 You will then have to verify your e-mail address by clicking on the link received in your registration e-mail inbox.
6.1.5 You can now log-in using your registered log-in details. You can now either play for fun or for real money.
6.1.6 If You intend to deposit in VFA (Virtual Financial Asset), verification for control over the wallet will be verified upon your first deposit.
6.2 Pay
When you are ready to play, you need to deposit money into Your Account. You do this by:
- Clicking on “Deposit” on the Site;
- Selecting Your payment method;
- Completing the information required for that payment method;
- Confirming that information is accurate by clicking on “Deposit”.
6.3.1 We have a lot of games on the Site. Simply go to the games lobby and start playing by clicking on the game of your choice.
6.3.2 You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games…. (Where such rules apply, please click on the link for each Game to see to the rules that apply to that Game):
6.4 Cancellation
6.4.1 We do not accept cancellations of bets or stakes on any Games except for in exceptional circumstances. Such cancellation is solely at our discretion.
6.4.2 We do not issue refunds except for in exceptional circumstances. This is solely at our discretion.
7.1 You must register and play on your own behalf only and not on behalf of anyone else.
7.2 If You register to become a player with the Site You must provide valid, complete and correct information. You hereby acknowledge that if any of the information that you provide to the Company is false or incomplete, your registration will be refused. Should you already be registered as a player with the Company, the Company is entitled and required to cancel your registration as a player and close your player's account, however contractual obligations already made will be honoured.
7.3 The username would be your email address whereas Your password would be the one You chose upon registration. Players must always log on using their username and password when accessing the Site and their player's account.
You must keep your login details secure and not share them with anyone. If you share them, even unintentionally, you are responsible for any abuse or misuse of your account. In case you become aware of any known or suspected unauthorized use of Your account or breaches of security you are required to immediately notify us in order to suspend Your player's account.
7.4 You may view Your details at all times and are duty bound to keep your registered information up to date, accurate and complete at all times. The player may make any necessary changes until such time when verification documents have been requested by the Company. If the Company had already requested for verification documents and the player needs to amend any personal details, then the player is to contact customer support who will update the details on behalf of the player. Customer support will request for updated personal documentation to verify the changes requested by the player. Please refer to the Privacy Policy for data privacy provisions, which document forms an integral part of your agreement with the Company.
7.5 If you realise that the information provided at registration is incorrect, you must tell us immediately or immediately amend your information.
7.6 It is your responsibility to know if your activity on the Site is legal in the country from which you are playing.
7.7 Under no circumstances may You register or play if You are under 18 years of age. If any funds are deposited the funds as well as any winnings will be forfeited to the MGA.
7.8 You are only allowed one account on this Site. If you have more than one account, you must immediately tell us. If we find out that you have more than one account, we will close the necessary duplicate account(s).
7.9 Only one account for each household is allowed. If you realise that there is more than one account at your household, you must immediately tell us.
7.10 You may play any game on the Site, as long as you have enough money on your account.
7.11 You are not allowed to transfer or receive funds from one account to another and /or to transfer, sell or buy accounts.
7.12 You agree that we can check who you claim to be. You agree to give us all documents we request to prove your registration information and payment details, such as (by way of example only) a copy of your passport, utility bills or bank statements.
7.13 You cannot use any technical error or vulnerability to your advantage. We will be entitled to cancel and reclaim all winnings gained in this manner.
7.14 You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your (or third party) use of the Site. You shall not use any software assisted methods or techniques or hardware devices in aid of your participation of the Games on the Site.
7.15 You agree that we may also share your information with other people or businesses, in line with our Privacy Policy, in order to be able to provide with the best gaming experience possible.
7.16 You agree that all deposits/withdrawals made to/from your player account, are effected to/from bank account/s, debit/credit card/s or any other payment options available in your country, which belong solely to you and are in your name and that you are not depositing funds originating from any criminal, fraudulent or other unauthorised means or activities.
7.17 The Company retains the right to make any modifications to these Rules without giving any notice of such changes. Where changes are considered to be a material change, then we will notify you of such change before they take effect and you will have to eventually accept the new terms, upon your login. Not accepting the material changes would mean that you will not be allowed to continue making use of our website and that you will be allowed to withdraw the balance according to the Terms and Conditions you originally agreed to.
7.18 Any fiat currencies and each individual VFA shall be treated separately and the exchanging between one and another shall not take place within the Company’s, ecosystem. Thus, the currency being used on Our gaming system will solely be in EUR/TRY currency.
7.2 If You register to become a player with the Site You must provide valid, complete and correct information. You hereby acknowledge that if any of the information that you provide to the Company is false or incomplete, your registration will be refused. Should you already be registered as a player with the Company, the Company is entitled and required to cancel your registration as a player and close your player's account, however contractual obligations already made will be honoured.
7.3 The username would be your email address whereas Your password would be the one You chose upon registration. Players must always log on using their username and password when accessing the Site and their player's account.
You must keep your login details secure and not share them with anyone. If you share them, even unintentionally, you are responsible for any abuse or misuse of your account. In case you become aware of any known or suspected unauthorized use of Your account or breaches of security you are required to immediately notify us in order to suspend Your player's account.
7.4 You may view Your details at all times and are duty bound to keep your registered information up to date, accurate and complete at all times. The player may make any necessary changes until such time when verification documents have been requested by the Company. If the Company had already requested for verification documents and the player needs to amend any personal details, then the player is to contact customer support who will update the details on behalf of the player. Customer support will request for updated personal documentation to verify the changes requested by the player. Please refer to the Privacy Policy for data privacy provisions, which document forms an integral part of your agreement with the Company.
7.5 If you realise that the information provided at registration is incorrect, you must tell us immediately or immediately amend your information.
7.6 It is your responsibility to know if your activity on the Site is legal in the country from which you are playing.
7.7 Under no circumstances may You register or play if You are under 18 years of age. If any funds are deposited the funds as well as any winnings will be forfeited to the MGA.
7.8 You are only allowed one account on this Site. If you have more than one account, you must immediately tell us. If we find out that you have more than one account, we will close the necessary duplicate account(s).
7.9 Only one account for each household is allowed. If you realise that there is more than one account at your household, you must immediately tell us.
7.10 You may play any game on the Site, as long as you have enough money on your account.
7.11 You are not allowed to transfer or receive funds from one account to another and /or to transfer, sell or buy accounts.
7.12 You agree that we can check who you claim to be. You agree to give us all documents we request to prove your registration information and payment details, such as (by way of example only) a copy of your passport, utility bills or bank statements.
7.13 You cannot use any technical error or vulnerability to your advantage. We will be entitled to cancel and reclaim all winnings gained in this manner.
7.14 You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your (or third party) use of the Site. You shall not use any software assisted methods or techniques or hardware devices in aid of your participation of the Games on the Site.
7.15 You agree that we may also share your information with other people or businesses, in line with our Privacy Policy, in order to be able to provide with the best gaming experience possible.
7.16 You agree that all deposits/withdrawals made to/from your player account, are effected to/from bank account/s, debit/credit card/s or any other payment options available in your country, which belong solely to you and are in your name and that you are not depositing funds originating from any criminal, fraudulent or other unauthorised means or activities.
7.17 The Company retains the right to make any modifications to these Rules without giving any notice of such changes. Where changes are considered to be a material change, then we will notify you of such change before they take effect and you will have to eventually accept the new terms, upon your login. Not accepting the material changes would mean that you will not be allowed to continue making use of our website and that you will be allowed to withdraw the balance according to the Terms and Conditions you originally agreed to.
7.18 Any fiat currencies and each individual VFA shall be treated separately and the exchanging between one and another shall not take place within the Company’s, ecosystem. Thus, the currency being used on Our gaming system will solely be in EUR/TRY currency.
8.1 We can refuse to open an account for any reason.
8.2 We can suspend or close your account for any breach or suspected breach of this Agreement or other valid reason. Upon closure of Your Account, the full balance in Your Account will be paid to you unless there is a reason for such funds to be confiscated.
8.3 Whilst we understand that mistakes and typos happen, if we find the information given at the time of registration to be incorrect, this gives us the right to close Your Account and keep any funds in it. Likewise, if you fail to pass any personal identification verification procedures we will also close your account and withhold any winnings.
8.4 If you try to open any other account, on top of your first account, we will block or close the account. We may also block or close your first account. If we leave your first account open your remaining deposits from any other accounts, if any, will be transferred to your first account. We will deduct an administrative fee of 10% (minimum EUR 30 or currency equivalent) for every other account opened. We may also deduct further fees under these Rules.
8.5 If we find there is more than one account registered for your household we will block or close any accounts for that household.
8.6 We may share your personal and payment information with other people or businesses to check that you are who you say you are and for any verification procedures that we require.
8.7 We do not give credit . Any balance on Your Account will not bear interest. We will not be treated as a financial institution.
8.8 If you are found to be using the Website in any way for which it is not intended in order to gain money, we will adjust Your Account to remove any money gained from such activity and the account may be permanently closed.
8.9 We can refuse, terminate or limit any bet or wager for any reason.
8.10 We will declare a bet or stake partially or fully void (and /or close Your Account) if we believe that any of the following apply:
8.12 If we suspect that you are involved in illegal or fraudulent activities relating to your use of the Site (or a third parties use of the Site) or are in trouble with creditors or are involved in any other behaviour detrimental to the Site, we may freeze or close Your Account and /or cancel stakes.
8.13 We may, at any time, request additional verification documents. Your Account will be closed if such request is not met with, within time limits given.
8.14 All transactions will be monitored and/or reviewed to prevent money laundering according to the relevant Anti-Money Laundering regulations.
8.2 We can suspend or close your account for any breach or suspected breach of this Agreement or other valid reason. Upon closure of Your Account, the full balance in Your Account will be paid to you unless there is a reason for such funds to be confiscated.
8.3 Whilst we understand that mistakes and typos happen, if we find the information given at the time of registration to be incorrect, this gives us the right to close Your Account and keep any funds in it. Likewise, if you fail to pass any personal identification verification procedures we will also close your account and withhold any winnings.
8.4 If you try to open any other account, on top of your first account, we will block or close the account. We may also block or close your first account. If we leave your first account open your remaining deposits from any other accounts, if any, will be transferred to your first account. We will deduct an administrative fee of 10% (minimum EUR 30 or currency equivalent) for every other account opened. We may also deduct further fees under these Rules.
8.5 If we find there is more than one account registered for your household we will block or close any accounts for that household.
8.6 We may share your personal and payment information with other people or businesses to check that you are who you say you are and for any verification procedures that we require.
8.7 We do not give credit . Any balance on Your Account will not bear interest. We will not be treated as a financial institution.
8.8 If you are found to be using the Website in any way for which it is not intended in order to gain money, we will adjust Your Account to remove any money gained from such activity and the account may be permanently closed.
8.9 We can refuse, terminate or limit any bet or wager for any reason.
8.10 We will declare a bet or stake partially or fully void (and /or close Your Account) if we believe that any of the following apply:
- You, or people associated with you may have directly or indirectly influenced the outcome of an event;
- You and or people associated with you directly or indirectly ignore the Rules;
- The result of an event has been directly or indirectly affected by criminal activity;
- A significant change in odds happened, for example due to a public announcement in relation to an event;
- Bets have been offered, placed and/or accepted that we would not have accepted, due to a technical issue affecting the Site at that point in time or a mistake, misprint and/or anything which is outside our control.
8.12 If we suspect that you are involved in illegal or fraudulent activities relating to your use of the Site (or a third parties use of the Site) or are in trouble with creditors or are involved in any other behaviour detrimental to the Site, we may freeze or close Your Account and /or cancel stakes.
8.13 We may, at any time, request additional verification documents. Your Account will be closed if such request is not met with, within time limits given.
8.14 All transactions will be monitored and/or reviewed to prevent money laundering according to the relevant Anti-Money Laundering regulations.
9.1 Making Deposits
Payment methods can be found under both “My Account” and “Deposit” page of the Site. The payment methods made available to you may change. Some payment methods may not be available in all countries.
When choosing a payment method, you agree to the terms of that payment method and agree to any charges that apply. When making a deposit, your gaming wallet account will be credited immediately. To make a deposit the payment method needs to be valid, the payment account or card in your name and have the right to use the payment method. Depositing in Your Account using someone else’s payment methods, including cards or bank accounts, is illegal and will lead to Your Account being closed. Funds may be confiscated.
Depending on the method selected, deposits can incur charges. The respective deposit limits per payment solution may be viewed under each payment’s description on the support page. Your bank may independently charge you for a bank wire transfers and other methods of payment.
It is unlawful to deposit money which has been obtained illegally.
We accept payments made in EUR, TRY or such other currency as is made available in the currency drop down from time to time. You must choose one currency as the currency of Your Account. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate we choose. Also, any exchange premiums are payable by you.
Where You decide to use a VFA as your payment method,:
We do not accept cash directly or cash delivered to any payment solution provider.
A deposit to your member account may be processed by the Operator using E-PRO Voucher, a payment solution provided by EMP Corp. Terms & Conditions related to these deposits can be reviewed at https://www.empcorp.com/legal-terms.
We will not accept a wager from any player unless there are enough funds in the player’s account to cover the amount of the wager. We do not give credit.
9.2 Payouts
When the outcome of a Game you take part in is determined or, when we confirm the result of an event, any winnings will be made available to you on Your Account.
If we mistakenly credit Your Account with winnings that do not belong to you for any reason, these will be taken back from Your Account. If you have withdrawn these winnings before we become aware of this error, you must immediately inform us and will be required to pay this back. If you do not we will take all legal action available to us to recover this debt.
9.3 Withdrawals
You may withdraw any amount up to the “Withdrawal” balance in Your Account by issuing a valid notice of withdrawal. Notices for withdrawals must be made on the Site only. The funds will be sent to You by not later than 5 working days after receipt of the request.
If you want to withdraw all your funds, Your outstanding bets must first be settled.
Minimum withdrawal amounts vary depending on the deposit method. This can be found in the withdrawals page.
You agree that funds in Your Account must only be used for playing the Games found on the Site. If you request a withdrawal without turning over an amount that is half the amount deposited we can charge a fee on this withdrawal. We may delay, refuse and/or block the processing of a withdrawal if we suspect that funds are being withdrawn for any fraudulent or money laundering reasons. Possible scenarios where we may refrain from allowing You to withdraw funds due to money laundering and/or funding of terrorism concerns are: You request a withdrawal to a different wallet address; or stating the loss of access to Your wallet.
Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.
Verification of a player is triggered upon reaching an amount which cumulatively reaches or exceeds EUR 2,000 (or the equivalent in Your Account currency). We may also carry out these verification procedures even in case of lower withdrawals.
Withdrawals to crypto wallet accounts shall only be made to wallets which have already been verified and from which deposits have been affected. If You wish to withdraw to a different wallet address, it is solely and exclusively accepted only after proving control over such wallet and after full CDD has been conducted.
Where withdrawal is to be made using a credit card, we may request a certified copy of that credit card (front and back). Please ensure that Your full name and only the first 6 digits and the last 4 digits of the card are visible and that the CVV /CVV2 number on the back of the card is also not visible.
You may only withdraw the maximum amount of Euro 50,000 (or the equivalent in Your Account currency) in any twenty-four hour period unless a larger amount has been agreed by us.
All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulation.
We may request that you redirect your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering polices and/or regulation.
If You request two consecutive withdrawals, without the first withdrawal being approved by us, We can reject Your second withdrawal request or combine them into one.
The evaluation of whether a withdrawal request will be rejected or suspended, depends on various criteria solely at our discretion.
If We credit Your Account with winnings that do not belong to you, due to an error on our behalf, such unlawful profit will be transferred back to us from Your Account. If You withdrew such credit prior to us becoming aware of the error, the mistakenly paid out credit will constitute a debt owed by You to us, without prejudice to any other remedy and action that may be available at law. In the event of any incorrect crediting, You are obliged to immediately notify us.
Cancellation of a withdrawal (whether this was made by You or us) does not entitle you to any compensation should you choose to play with the funds in Your Account before any withdrawal is completed.
The Company may charge a fixed amount or percentage fee upon withdrawal. The mentioned fee can be seen on the withdrawal page before the transaction is submitted.
Payment methods can be found under both “My Account” and “Deposit” page of the Site. The payment methods made available to you may change. Some payment methods may not be available in all countries.
When choosing a payment method, you agree to the terms of that payment method and agree to any charges that apply. When making a deposit, your gaming wallet account will be credited immediately. To make a deposit the payment method needs to be valid, the payment account or card in your name and have the right to use the payment method. Depositing in Your Account using someone else’s payment methods, including cards or bank accounts, is illegal and will lead to Your Account being closed. Funds may be confiscated.
Depending on the method selected, deposits can incur charges. The respective deposit limits per payment solution may be viewed under each payment’s description on the support page. Your bank may independently charge you for a bank wire transfers and other methods of payment.
It is unlawful to deposit money which has been obtained illegally.
We accept payments made in EUR, TRY or such other currency as is made available in the currency drop down from time to time. You must choose one currency as the currency of Your Account. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate we choose. Also, any exchange premiums are payable by you.
Where You decide to use a VFA as your payment method,:
- Verification of the details You provided at registration shall commence upon Your first deposit and completed within thirty (30) days of this deposit. Failure to do so will result in having Your account being blocked along with any associated funds;
- The control over the wallet shall be verified prior to any deposit in crypto currency;
- Instances where You wish to deposit from a different wallet address, the wallet address shall be provided to us as part of Your registered details and verification of control over that wallet shall take place prior to effecting any deposit from it;
- Any pending transactions which do not match with a verified wallet address shall be reversed back to the originating wallet address. Where the amount cannot be reversed, the amount shall be frozen. In the case where You claim to have deposited from such address within fifteen (15) days, the amount may be assigned to Your account if the wallet is fully verified. If no claim is made, or the wallet is not successfully verified, then We (the Company) shall appropriate the funds and shall make use thereof for responsible gaming purposes.
We do not accept cash directly or cash delivered to any payment solution provider.
A deposit to your member account may be processed by the Operator using E-PRO Voucher, a payment solution provided by EMP Corp. Terms & Conditions related to these deposits can be reviewed at https://www.empcorp.com/legal-terms.
We will not accept a wager from any player unless there are enough funds in the player’s account to cover the amount of the wager. We do not give credit.
9.2 Payouts
When the outcome of a Game you take part in is determined or, when we confirm the result of an event, any winnings will be made available to you on Your Account.
If we mistakenly credit Your Account with winnings that do not belong to you for any reason, these will be taken back from Your Account. If you have withdrawn these winnings before we become aware of this error, you must immediately inform us and will be required to pay this back. If you do not we will take all legal action available to us to recover this debt.
9.3 Withdrawals
You may withdraw any amount up to the “Withdrawal” balance in Your Account by issuing a valid notice of withdrawal. Notices for withdrawals must be made on the Site only. The funds will be sent to You by not later than 5 working days after receipt of the request.
If you want to withdraw all your funds, Your outstanding bets must first be settled.
Minimum withdrawal amounts vary depending on the deposit method. This can be found in the withdrawals page.
You agree that funds in Your Account must only be used for playing the Games found on the Site. If you request a withdrawal without turning over an amount that is half the amount deposited we can charge a fee on this withdrawal. We may delay, refuse and/or block the processing of a withdrawal if we suspect that funds are being withdrawn for any fraudulent or money laundering reasons. Possible scenarios where we may refrain from allowing You to withdraw funds due to money laundering and/or funding of terrorism concerns are: You request a withdrawal to a different wallet address; or stating the loss of access to Your wallet.
Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.
Verification of a player is triggered upon reaching an amount which cumulatively reaches or exceeds EUR 2,000 (or the equivalent in Your Account currency). We may also carry out these verification procedures even in case of lower withdrawals.
Withdrawals to crypto wallet accounts shall only be made to wallets which have already been verified and from which deposits have been affected. If You wish to withdraw to a different wallet address, it is solely and exclusively accepted only after proving control over such wallet and after full CDD has been conducted.
Where withdrawal is to be made using a credit card, we may request a certified copy of that credit card (front and back). Please ensure that Your full name and only the first 6 digits and the last 4 digits of the card are visible and that the CVV /CVV2 number on the back of the card is also not visible.
You may only withdraw the maximum amount of Euro 50,000 (or the equivalent in Your Account currency) in any twenty-four hour period unless a larger amount has been agreed by us.
All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulation.
We may request that you redirect your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering polices and/or regulation.
If You request two consecutive withdrawals, without the first withdrawal being approved by us, We can reject Your second withdrawal request or combine them into one.
The evaluation of whether a withdrawal request will be rejected or suspended, depends on various criteria solely at our discretion.
If We credit Your Account with winnings that do not belong to you, due to an error on our behalf, such unlawful profit will be transferred back to us from Your Account. If You withdrew such credit prior to us becoming aware of the error, the mistakenly paid out credit will constitute a debt owed by You to us, without prejudice to any other remedy and action that may be available at law. In the event of any incorrect crediting, You are obliged to immediately notify us.
Cancellation of a withdrawal (whether this was made by You or us) does not entitle you to any compensation should you choose to play with the funds in Your Account before any withdrawal is completed.
The Company may charge a fixed amount or percentage fee upon withdrawal. The mentioned fee can be seen on the withdrawal page before the transaction is submitted.
10.1 You can close Your Account at any time, by contacting support directly on support@bets10.com
10.2 When you close our Account:
10.3 If you want to recover funds from closed, blocked or excluded accounts, you need to contact support.
10.4 If you are closing Your Account because you have a problem with gambling addiction please refer to our responsible gaming rules.
10.2 When you close our Account:
- You must first settle any outstanding bets you have made;
- You must forfeit or wager all your bonuses.
- You must contact support and specifically request for the closing of Your Account;
- We will transfer all funds from Your Account (subject to the deduction of relevant withdrawal charges) within 5 working days from receipt of notice.
10.3 If you want to recover funds from closed, blocked or excluded accounts, you need to contact support.
10.4 If you are closing Your Account because you have a problem with gambling addiction please refer to our responsible gaming rules.
11.1 An inactive account is a player’s account which has not recorded any log in and/or log out and/or which has not recorded any wager, for an uninterrupted period of 12 months.
The Company will notify you thirty (30) days before your account is due to become inactive and we will also remind you of the consequences thereof, including any fees that may be charged in connection therewith. The current administrative fee is of Eur 5 per month or equivalent to any other currency.
Self-exclusion is not considered to be an inactive account. However, provided that after the period of self-exclusion lapses, inactivity fees may be charged if the player remains inactive after the lapse of self-exclusion, that is after one (1) month.
11.2 If the applicable fees apply, and you login before your account becomes inactive, then we will stop charging the said fee. The period of inactivity starts to run again from your last log-in date.
11.3 If, Your Account becomes inactive, and after sending a final notice You fail to provide us with means to remit the funds to You, we may appropriate the remaining balance in Our favour and shall solely be used to fund responsible gaming endeavours.
11.4 A dormant account is an account, where no transaction has been recorded on Your account for an uninterrupted period of 30 months.
If, Your Account becomes dormant, and after sending a final notice You fail to provide us with means to remit the funds to You, the remaining balance will be retained by Us and this shall be used solely to fund responsible gaming endeavours.
The Company will notify you thirty (30) days before your account is due to become inactive and we will also remind you of the consequences thereof, including any fees that may be charged in connection therewith. The current administrative fee is of Eur 5 per month or equivalent to any other currency.
Self-exclusion is not considered to be an inactive account. However, provided that after the period of self-exclusion lapses, inactivity fees may be charged if the player remains inactive after the lapse of self-exclusion, that is after one (1) month.
11.2 If the applicable fees apply, and you login before your account becomes inactive, then we will stop charging the said fee. The period of inactivity starts to run again from your last log-in date.
11.3 If, Your Account becomes inactive, and after sending a final notice You fail to provide us with means to remit the funds to You, we may appropriate the remaining balance in Our favour and shall solely be used to fund responsible gaming endeavours.
11.4 A dormant account is an account, where no transaction has been recorded on Your account for an uninterrupted period of 30 months.
If, Your Account becomes dormant, and after sending a final notice You fail to provide us with means to remit the funds to You, the remaining balance will be retained by Us and this shall be used solely to fund responsible gaming endeavours.
12.1 Bonus or Free Spins offers are only available once per person, family, household, address, e-mail address, credit card number and / or IP address.
12.2 Deposit and reload bonuses must be manually activated by you in Your Account. Unless stated otherwise you can do this after logging into Your Account, selecting the relevant bonus and depositing the amount required to access the bonus.
12.3 When you claim a Bonus or Free spins offer, any and all winnings generated from such reward will remain as bonus money and may not be withdrawn until wagering requirements are met.
12.4 All Bonuses and / or Free Spins has a wagering requirement that needs to be completed within a given time frame before any potential winnings can be withdrawn. Full wagering conditions for all bonuses are always stated in the terms related to that bonus. Failure to meet these wagering requirements will result in the forfeit of the Bonus and any winnings that have resulted from the Bonus.
12.5 Unless indicated otherwise, user should play 20 times in Sportsbook over 1.50 odds or 30 times in Slots or 90 times in Table Games and Live Casino games to wager the bonus. Every game has proportional contribution to wagering and you are welcome to diversify your play and wager your bonus in different games. You can’t wager your bonuses on some games like Deal or No Deal, Wizard Shop etc.
12.6 If Free bet wins, net winning of the bet is transferred to your account as a bonus which has double wagering requirement. Free bet amount will not be transferred to your account.
12.7 If you cancel the Bonus / Free Spins you will lose the Bonus / Free spins and all winnings generated from the Bonus / Free Spins.
12.8 We have the right to refuse any player the right to Bonus or to alter the Bonus (including cancellation), if we believe that: the Bonus is being abused (our definition of abuse includes a player making use of promotional offers without ever risking their own funds); technical issues have occurred in relation to the Bonus; the Bonus is, for any reason, not able to be conducted as planned.
If there is any evidence of abuse or fraud, we will close Your Account and confiscate any existing funds.
12.9 These Rules along with any terms relating to promotional schemes shall be done according to the Consumer Affairs Act.
12.2 Deposit and reload bonuses must be manually activated by you in Your Account. Unless stated otherwise you can do this after logging into Your Account, selecting the relevant bonus and depositing the amount required to access the bonus.
12.3 When you claim a Bonus or Free spins offer, any and all winnings generated from such reward will remain as bonus money and may not be withdrawn until wagering requirements are met.
12.4 All Bonuses and / or Free Spins has a wagering requirement that needs to be completed within a given time frame before any potential winnings can be withdrawn. Full wagering conditions for all bonuses are always stated in the terms related to that bonus. Failure to meet these wagering requirements will result in the forfeit of the Bonus and any winnings that have resulted from the Bonus.
12.5 Unless indicated otherwise, user should play 20 times in Sportsbook over 1.50 odds or 30 times in Slots or 90 times in Table Games and Live Casino games to wager the bonus. Every game has proportional contribution to wagering and you are welcome to diversify your play and wager your bonus in different games. You can’t wager your bonuses on some games like Deal or No Deal, Wizard Shop etc.
12.6 If Free bet wins, net winning of the bet is transferred to your account as a bonus which has double wagering requirement. Free bet amount will not be transferred to your account.
12.7 If you cancel the Bonus / Free Spins you will lose the Bonus / Free spins and all winnings generated from the Bonus / Free Spins.
12.8 We have the right to refuse any player the right to Bonus or to alter the Bonus (including cancellation), if we believe that: the Bonus is being abused (our definition of abuse includes a player making use of promotional offers without ever risking their own funds); technical issues have occurred in relation to the Bonus; the Bonus is, for any reason, not able to be conducted as planned.
If there is any evidence of abuse or fraud, we will close Your Account and confiscate any existing funds.
12.9 These Rules along with any terms relating to promotional schemes shall be done according to the Consumer Affairs Act.
13.1 Gambling can be addictive. If you need some help to overcome such addiction, kindly follow this link which will redirect you to our responsible gaming page on the Site. Please always gamble responsibly.
13.2 Limits
You may impose limits on Your individual brand account. These limits are:
13.2.1 Net Deposit Limit
You may choose to limit your maximum losses. This limit will automatically block any further deposits made if the net deposit limit (deposits-withdrawals) set, has been exceeded for that selected time frame.
Making the deposit limit less stringent or to remove the limit set can be changed through your account, under the Responsible Gaming section. Such request shall be made effective after the lapse of twentyfour (24) hours. Whereas, setting a limit to more stringent shall be effective immediately as soon as the change is made.
13.2.2. Session Time Limit
You may choose to limit the time you spend enjoying our Games. This pop up will appear reminding you of the time limit you imposed on yourself and will allow you to log you out of Your Account or continue enjoying our games. You can set such limit by contacting customer support to set the limit on your behalf.
Where a session time limit falls on the hour, this pop up will be replaced by the Reality Check.
To make the session less stringent or to remove the limit set one must contact customer support. Such request shall be made effective only after the lapse of twenty-four (24) hours from the day request is received. Whereas, setting a limit to more stringent shall be effective immediately once notice is received.
13.3 Reality Check
You may choose to limit the time you spend enjoying our Games. You can request a Reality Check at your own chosen time interval by contacting Customer Service on support@bets10.com The minimum time interval period is of 15 minutes. When activated, this pop up will appear reminding you of the amount of time you have been logged in on our site www.bets10.com In this case, you can either choose to continue playing or log out.
13.4 Self-Exclusion and Cool off
13.4.1 You may choose to completely exclude yourself from playing any of the Games on our Site. To do so you must login and go to: www.1222bets10.com/en/responsible-gaming/self-exclusion .
To decrease a definite period of self-exclusion one must contact customer support. Such request shall be evaluated by the Company which reserves sole discretion to approve the request or otherwise. Such decision shall be taken only after the lapse of not less than twenty-four (24) hours from the day the request is received.
To revoke an indefinite period of self-exclusion one must contact customer support. Such request shall be evaluated by the Company which reserves sole discretion to approve the request or otherwise. Such decision shall be taken only after the lapse of not less than seven (7) days from the day the request is received.
In the event that the Company decides for some reason to exclude you, this will be applied across all brands operated by our company. In case the Company would take such measures, the Company will prohibit the removal or decrease of a self-exclusion period.
During a self-exclusion, the Company does not allow its Customers to login to their account however any Customer can request a withdrawal of the remaining funds by contacting customer service on support@bets10.com.
Also, during this time, no commercial communications shall be sent to you.
13.4.2 You will not be able to open any account with the Site should you opt for self-exclusion.
13.5 Other
If we believe that gambling will cause you financial or personal difficulties, we may decide to close Your Account. You must not open a new Account. If you do so, it will be at your own risk and we cannot be held liable.
In the event of unregistered users who wish to request an exclusion from our sites, it is recommended to contact Customer Support on support@bets10.com.
13.2 Limits
You may impose limits on Your individual brand account. These limits are:
13.2.1 Net Deposit Limit
You may choose to limit your maximum losses. This limit will automatically block any further deposits made if the net deposit limit (deposits-withdrawals) set, has been exceeded for that selected time frame.
Making the deposit limit less stringent or to remove the limit set can be changed through your account, under the Responsible Gaming section. Such request shall be made effective after the lapse of twentyfour (24) hours. Whereas, setting a limit to more stringent shall be effective immediately as soon as the change is made.
13.2.2. Session Time Limit
You may choose to limit the time you spend enjoying our Games. This pop up will appear reminding you of the time limit you imposed on yourself and will allow you to log you out of Your Account or continue enjoying our games. You can set such limit by contacting customer support to set the limit on your behalf.
Where a session time limit falls on the hour, this pop up will be replaced by the Reality Check.
To make the session less stringent or to remove the limit set one must contact customer support. Such request shall be made effective only after the lapse of twenty-four (24) hours from the day request is received. Whereas, setting a limit to more stringent shall be effective immediately once notice is received.
13.3 Reality Check
You may choose to limit the time you spend enjoying our Games. You can request a Reality Check at your own chosen time interval by contacting Customer Service on support@bets10.com The minimum time interval period is of 15 minutes. When activated, this pop up will appear reminding you of the amount of time you have been logged in on our site www.bets10.com In this case, you can either choose to continue playing or log out.
13.4 Self-Exclusion and Cool off
13.4.1 You may choose to completely exclude yourself from playing any of the Games on our Site. To do so you must login and go to: www.1222bets10.com/en/responsible-gaming/self-exclusion .
To decrease a definite period of self-exclusion one must contact customer support. Such request shall be evaluated by the Company which reserves sole discretion to approve the request or otherwise. Such decision shall be taken only after the lapse of not less than twenty-four (24) hours from the day the request is received.
To revoke an indefinite period of self-exclusion one must contact customer support. Such request shall be evaluated by the Company which reserves sole discretion to approve the request or otherwise. Such decision shall be taken only after the lapse of not less than seven (7) days from the day the request is received.
In the event that the Company decides for some reason to exclude you, this will be applied across all brands operated by our company. In case the Company would take such measures, the Company will prohibit the removal or decrease of a self-exclusion period.
During a self-exclusion, the Company does not allow its Customers to login to their account however any Customer can request a withdrawal of the remaining funds by contacting customer service on support@bets10.com.
Also, during this time, no commercial communications shall be sent to you.
13.4.2 You will not be able to open any account with the Site should you opt for self-exclusion.
13.5 Other
If we believe that gambling will cause you financial or personal difficulties, we may decide to close Your Account. You must not open a new Account. If you do so, it will be at your own risk and we cannot be held liable.
In the event of unregistered users who wish to request an exclusion from our sites, it is recommended to contact Customer Support on support@bets10.com.
We do everything we can not to have any technical foul ups but this isn’t always possible. We therefore need to tell you the following:
14.1 We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to game play. Refunds may be given solely at the discretion of the management;
14.2 We accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Site or its content, including and without limitation to:
14.4 If your Game miscarries because of a failure of the system, we shall refund the amount wagered in your Game by crediting it to Your Account or, if Your Account no longer exists, by paying it to you directly, in an approved manner. If you have accrued credit at the time the Game got miscarried, the monetary value of the credit will be paid out to Your Account or, if Your Account no longer exists, it will be to you directly, in an approved manner;
14.5 We shall take all reasonable steps to ensure that our computer system enables your participation in a Game. If after you have made a wager game play is interrupted by a failure of the telecommunications system or a failure of your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible we shall:
14.1 We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to game play. Refunds may be given solely at the discretion of the management;
14.2 We accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Site or its content, including and without limitation to:
- delays or interruptions in operation or transmission;
- Loss or corruption of data;
- Communication or lines failure;
- Any site or content misuse;
- Any errors or omissions in content;
14.4 If your Game miscarries because of a failure of the system, we shall refund the amount wagered in your Game by crediting it to Your Account or, if Your Account no longer exists, by paying it to you directly, in an approved manner. If you have accrued credit at the time the Game got miscarried, the monetary value of the credit will be paid out to Your Account or, if Your Account no longer exists, it will be to you directly, in an approved manner;
14.5 We shall take all reasonable steps to ensure that our computer system enables your participation in a Game. If after you have made a wager game play is interrupted by a failure of the telecommunications system or a failure of your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible we shall:
- Ensure that the game is terminated;
- Refund the amount of the wager to you by placing it in the Your Account.
15.1 Our aim is to give the best customer experience in the industry, therefore we hope that you should have no complaints. However, if in the off chance that you do, this is the way to do it.
You should first make any complaint directly to the Company by sending an email on: support@bets10.com. It is important to include clear information about your identity as well as all relevant details giving rise to the complaint. We will use best efforts to promptly resolve a reported matter and reach an amicable settlement within 10 days of receipt of your communication. Where the nature of the inquiry is such that more time is necessary to complete it, such period may be extended by a further 10 days. You shall be informed within the first ten days from the date of receipt of the complaint, should this period need to be extended.
15.2 If You are not satisfied with our response, You may refer such complaint to Pardee Consulta Ltd who have been appointed as our Alternative Dispute Resolution Body (“ADR”). You have free right of access to them as an ADR provider. You can refer your dispute to Pardee Consulta Ltd as soon as you receive our final decision. You can contact Pardee Consulta Ltd through their online form https://www.adrbypardee.eu/online-dispute-resolution-form/ or otherwise:
15.3 If for some reason you are not satisfied with the decisions taken from the above entities, complaints can also be channelled using the European Online Dispute Resolution (ODR) platform provided by the European Commision. More information is available here: http://ec.europa.eu/consumers/odr/.
15.4 You may also send your complaint with all the relevant facts to the MGA’s Player Support Unit via their online form found https://www.mga.org.mt/support/online-gaming-support/ or otherwise:
15.5 The above procedures do not eliminate the possibility for Customers to bring proceedings against the Company to any Maltese Courts.
15.6 Any claim you might have regarding any transaction must be made within six months after the transaction, payment and/or settlement took place/should have taken place; otherwise we will not consider the claim. Once a claim is received, we will review any queried or disputed transactions and let you know the outcome. Our decision on this is final, in simple terms, what we say goes.
You should first make any complaint directly to the Company by sending an email on: support@bets10.com. It is important to include clear information about your identity as well as all relevant details giving rise to the complaint. We will use best efforts to promptly resolve a reported matter and reach an amicable settlement within 10 days of receipt of your communication. Where the nature of the inquiry is such that more time is necessary to complete it, such period may be extended by a further 10 days. You shall be informed within the first ten days from the date of receipt of the complaint, should this period need to be extended.
15.2 If You are not satisfied with our response, You may refer such complaint to Pardee Consulta Ltd who have been appointed as our Alternative Dispute Resolution Body (“ADR”). You have free right of access to them as an ADR provider. You can refer your dispute to Pardee Consulta Ltd as soon as you receive our final decision. You can contact Pardee Consulta Ltd through their online form https://www.adrbypardee.eu/online-dispute-resolution-form/ or otherwise:
- Address: First Floor, Victoria Buildings, 8, Triq l-Ghenieq, Naxxar NXR3622 Malta
- Telephone: +356 21433000
- Email: info@pardeeconsulta.eu
15.3 If for some reason you are not satisfied with the decisions taken from the above entities, complaints can also be channelled using the European Online Dispute Resolution (ODR) platform provided by the European Commision. More information is available here: http://ec.europa.eu/consumers/odr/.
15.4 You may also send your complaint with all the relevant facts to the MGA’s Player Support Unit via their online form found https://www.mga.org.mt/support/online-gaming-support/ or otherwise:
- Address: Malta Gaming Authority Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
- Telephone: +356 25469000
- Email: support.mga@mga.org.mt
15.5 The above procedures do not eliminate the possibility for Customers to bring proceedings against the Company to any Maltese Courts.
15.6 Any claim you might have regarding any transaction must be made within six months after the transaction, payment and/or settlement took place/should have taken place; otherwise we will not consider the claim. Once a claim is received, we will review any queried or disputed transactions and let you know the outcome. Our decision on this is final, in simple terms, what we say goes.
16.1 When you contact us, you will not make statements which:
- Are sexually explicit or grossly offensive;
- Use derogatory terms and/or incites hatred;
- Are abusive, defamatory or otherwise harasses, threatens or causes distress or inconvenience to our support agents.
17.1 We may provide you with a chat facility to talk to other players. When contacting each other, you shall not make statements or transmit content which:
17.3 Any suspicious chats will be reported to the MGA.
17.4 We review all chats and keep a log and record of all statements. Your use of the chat facility should be for recreational and socialising purposes only.
17.5 If you breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close Your Account. If we do, we shall refund any funds which may be in Your Account over and above any amount which may be owed to us (if any).
17.6 We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of your illegal, unlawful or inappropriate conduct or arise out of violation of these chat rules.
- Are sexually explicit or grossly offensive;
- Uses derogatory terms and/or incites hatred;
- Encourages or facilitates antisocial behaviour;
- Encourages or facilitates any illegal activities;
- Harasses, threatens or causes distress or inconvenience to other players;
- Influences other player’s actions through intimidation or abuse;
- Disrupts the normal flow of dialogue, make statements that are abusive, defamatory, harassing or insulting to users of the Site;
- Advertise, promote or otherwise relate to any other online entities including forums;
- Is about the Site, or any other Internet site(s) connected to the Site and is untrue and/or malicious and/or damaging to the Site;
17.3 Any suspicious chats will be reported to the MGA.
17.4 We review all chats and keep a log and record of all statements. Your use of the chat facility should be for recreational and socialising purposes only.
17.5 If you breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close Your Account. If we do, we shall refund any funds which may be in Your Account over and above any amount which may be owed to us (if any).
17.6 We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of your illegal, unlawful or inappropriate conduct or arise out of violation of these chat rules.
You can read our Privacy Notice here. You should be aware that by acceptance of the Rules includes full acceptance of the terms of our Privacy Notice. We therefore ask that you read the Privacy Notice carefully.
19.1 You enter the Site and participate in the Games at your own risk. The Site and the Games are provided 'as is’. The only promises we make in relation to the Site are detailed in these rules. We do not warrant (in simple language, we do not legally promise) that:
19.2 We including officers, directors, employees, shareholders, parents, subsidiaries, affiliates, licensors, and agents shall not be liable for anything, this includes any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise arising in relation to your use of the Site or your participation in the Games.
19.3 You hereby agree to fully indemnify us (in simple language, compensate us for any loss) and directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Site or participation in the Games. If you don’t agree to this, you should not use the Site.
19.4 The disclaimers contained in this paragraph are a material part of the agreement.
- The software or the Site is fit for purpose and free from errors;
- The Site and/or Games will be accessible without interruptions;
- The services will meet your requirements.
19.2 We including officers, directors, employees, shareholders, parents, subsidiaries, affiliates, licensors, and agents shall not be liable for anything, this includes any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise arising in relation to your use of the Site or your participation in the Games.
19.3 You hereby agree to fully indemnify us (in simple language, compensate us for any loss) and directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Site or participation in the Games. If you don’t agree to this, you should not use the Site.
19.4 The disclaimers contained in this paragraph are a material part of the agreement.
20.1 If we suspect that you have breached these Rules, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposit) and set off any money or damages due to us against the money in Your Account.
20.2 We also have the right to freeze or terminate Your Account or cancel any stakes if:
20.2 We also have the right to freeze or terminate Your Account or cancel any stakes if:
- We suspect that you are engaged in illegal or fraudulent activities;
- You are having problems with creditors or otherwise which are detrimental to our business.
21.1 As a gaming operator we need to comply with the Prevention of Money Laundering Act and any associated Regulations. We shall check all transactions and report any suspicious transaction to the relevant competent authorities in Malta.
21.2 It is unlawful to deposit funds from ill-gotten means. Any suspicions will be reported to the MLRO and relevant authorities. No employee may tip off or warn a suspicious player that the matter is being investigated. We may suspend, block or close Your Account and withhold funds, in accordance with the Prevention of Money Laundering Act.
21.3 If you become aware of any suspicious activity relating to any of the Games on the Site, you must report this to us immediately.
21.4 We prohibit player collusion and will take active measures in prohibiting any use of robots or other devices that distort the normal game.
21.2 It is unlawful to deposit funds from ill-gotten means. Any suspicions will be reported to the MLRO and relevant authorities. No employee may tip off or warn a suspicious player that the matter is being investigated. We may suspend, block or close Your Account and withhold funds, in accordance with the Prevention of Money Laundering Act.
21.3 If you become aware of any suspicious activity relating to any of the Games on the Site, you must report this to us immediately.
21.4 We prohibit player collusion and will take active measures in prohibiting any use of robots or other devices that distort the normal game.
22.1 We are the sole owner of the trademark ’Bets10’ and the ’Bets10’ logo. Any unauthorised use of the ’Bets10’ trademark and the ’Bets10’ logo may result in prosecution.
22.2 www.1222bets10.com is our uniform resource locator and no unauthorised use may be made of this URL on any other Site or digital platform without our prior written consent. Links to the Site and any of the pages therein may not be included in any other Site without our prior written consent.
22.3 We are the owner or the rightful licensee of the rights to the technology, software and business systems used within the Site.
22.4 The contents and structure of the Site pages are subject to copyright © and database right in the name of BML Group Limited. All rights reserved. The copyright in this Site including all text, graphics, code, files and links belongs to us and the Site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of the Site does not confer any rights whatsoever to the intellectual property contained in the Site.
22.5 You agree not to use any automatic or manual device to monitor our web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
22.2 www.1222bets10.com is our uniform resource locator and no unauthorised use may be made of this URL on any other Site or digital platform without our prior written consent. Links to the Site and any of the pages therein may not be included in any other Site without our prior written consent.
22.3 We are the owner or the rightful licensee of the rights to the technology, software and business systems used within the Site.
22.4 The contents and structure of the Site pages are subject to copyright © and database right in the name of BML Group Limited. All rights reserved. The copyright in this Site including all text, graphics, code, files and links belongs to us and the Site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of the Site does not confer any rights whatsoever to the intellectual property contained in the Site.
22.5 You agree not to use any automatic or manual device to monitor our web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
If any provision of these Rules is held to be illegal or unenforceable, such provision shall be severed from these Rules and all other provisions shall remain in force unaffected by such severance.
24.1 The Rules, together with the applicable policies, are the entire agreement between us with respect to this Site and, except in the case of fraud, overrule all prior communication and proposals, whether electronic, oral or written, between us.
24.2 A printed version of these Rules and any notice given in electronic form shall be admissible in judicial or administrative proceedings.
24.2 A printed version of these Rules and any notice given in electronic form shall be admissible in judicial or administrative proceedings.
We can assign or transfer this agreement. You cannot assign or transfer this agreement.
We hold all customer funds in a separate bank account. You must be aware that these funds are not protected in the case of insolvency and therefore in the event that we should go insolvent, your funds may not be returned to you.
27.1 These Rules are governed by the Laws of Malta and the parties agree to be subject to the jurisdiction of the Maltese courts and/or to the rules of arbitration in accordance with Malta’s Arbitration Act as administered by Malta’s Arbitration Centre.
27.2 These Rules are published in a number of languages. It is only the English version that forms the legal basis of the relationship between us but all versions reflect the same principles. Translations into other languages are made as a service and in good faith, in the event of any discrepancy between a English version and a translation, the English version shall prevail.
27.2 These Rules are published in a number of languages. It is only the English version that forms the legal basis of the relationship between us but all versions reflect the same principles. Translations into other languages are made as a service and in good faith, in the event of any discrepancy between a English version and a translation, the English version shall prevail.
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